If you wish to return any items from your order for an exchange or refund, simply email us at firstname.lastname@example.org
Once approved, you can then return the items to us for a full refund. Be sure to request a receipt in exchange for your return item and ensure the item is secure and labelled accordingly.
Returns are free providing we are at fault. However, you are responsible for the return postage cost if we are not at fault.
If you do choose to exchange the items please note, we can only dispatch a new one once we have returned the old one.
If your order is returned back to us because a delivery has been refused or you have supplied an incorrect shipping address the item will be refunded minus the delivery charge.
ITEMS THAT CANNOT BE RETURNED
We can only accept returned item(s) back to our returns centre within 30 days of your receiving your order.
We can only accept item(s) being returned for an exchange or refund if they are in their original unused/unsoiled condition with the original product tags still attached to the product they came with.
ORDER ERRORS & DAMAGED OR FAULTY GOODS
Should there be an error with your order or a faulty or damaged item within your order, we require that you notify us at email@example.com within 5 days of receipt.
We will exchange the item for an undamaged replacement or the correct product. Please note that by default we will issue a refund if the replacement product is no available.
Whilst in your care, the item is deemed your responsibility. If you lose, use or give away that item, no replacement will be provided.
Once we have received the returned item, we will dispatch the corrected order.
PAYMENT AND STOCK AVAILABILITY
Good and prices are subject to availability. All prices are inclusive of VAT.
In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be offered where you have already paid for the goods and any postage charges if applicable.
WHEN WILL I RECEIVE MY EXCHANGE
As soon as your return has been processed by our returns centre, replacement exchange products will usually be dispatched within 24 hours.